Complaint filed with the FSCL and the ASIC
SCAM. Complaint filed with the FSCL.org.nz and the ASIC.
January 27, 2013
I am a brand new client of ThinkForex.com My Live Account number is: XXXXXX.
I know virtually nothing about Forex other than through a few robots (EAs) and installing them on Demo accounts and watching their performance. I have no other experience than this in the world of Forex.
When I signed up (January, 2013) for a Live Account with ThinkForex.com they asked for information on one's trading experience and I selected "No Experience" in the form. They knew I had no experience from the outset.
When I realized that I also qualified for a Pro Account I applied for same and also asked for leverage to be increased to 1:500. Both requests were confirmed with proofs.
ThinkForex.com Sabotaged My Account
After I allowed a bot (Forex Growth Bot – it was their manual and support team that recommended ThinkForex.com as the Number One broker to use) to run and lose over 20% of my account overnight, I was surprised as this robot had a good track record in recent days. I eventually turned it off and tried my hand at manual trading on my new Live Account. Within a very short time, I became quite successful at making trades on my own. So successful, it appears, that some envious souls in the "Compliance Department" decided to – without notice, warning or reason – shut me down in the middle of trading and open trades, etc.
They sabotaged my account.
As I was making successful trades, all of a sudden, I couldn't place orders. I tried again and again: nothing. Nothing I did allowed me to continue as I was.
Was it a glitch on my end? Bad connection? I couldn't determine for sure.
I eventually had to phone their head office in the middle of the night (my time) and spoke to Neha, a supposed "Account Manager", and told her what had happened and asked if she knew what was wrong: why couldn't I trade any longer?? She then informed me that my leverage was changed to 1:100!! That's right: unnamed conspirators (she refused/refuses to name them or let me speak to them, despite asking for same many times) in this so-called "Compliance Department" had devised to, and did in fact, attack me without warning or reason.
No email was ever sent to state what and/or why they had done this evil to me.
I was floored. Shocked. Traumatized. (But this was just the beginning of more wickedness against me.)
I thought, "How can this happen? This is what an enemy would do; not what one's own brand new & first ever Forex broker – who you are paying through commissions – is supposed to even think of doing!!" (My trading netted them ~3,000 GBP in commissions in a few hours!!)
They certainly wouldn't want someone to do this to them were situations reversed!! (Neha originally verbally agreed with this statement.)
Neha then said to email her the confirmation that was sent to me. "That would help," she said.
I shouldn't have had to do anything. THEY were and are in the wrong and they knew it and they know it. However, I sent the email as further proof. I told her to change it back to the way it was immediately.
She then sent her only response by email telling me to be "patient and understanding". What a sick joke.
She also said that she would reply with a further email.
She never sent another email.
I didn't try to make any other trades after the new leverage limited my ability to trade as before. Two trades were left open. Had the leverage been changed back to the original, there would have been no problem. However, as I found out the next morning, about 10,000 GBP was missing from my account balance and no trades were open!!
Once again, I am further traumatized by this broker's actions!! What is going on?? They are now stealing from my account!! I could hardly believe it!!
I was forced to phone Neha again!! She then tried to wiggle out of her and her conspirator's wrongs, to no avail. I had told her correct their malicious changes and confirmed with her the same in writing by email. She then tells me that the system "automatically" closed out the losing trades because of margin.
They had refused to change the leverage back to the original!! Now she/they try to blame me for their sabotage and trauma!! This was too much to bear.
I then sent them Terms of Settlement which were as follows below. (Please note that since they were wholly refused, out of hand and without even a written reply, new Terms are being drawn up presently. More trauma, more STUBBORNESS and FALSE ACCUSATIONS on their part mean more restitution that they are liable for.)
Original Terms of Settlement (For Traumas & Losses They Are Liable For)
This is the email that I sent to Neha.
No, I shall not 'understand' wickedness on the part of people who are being paid to be ethical.
Not only did they curse me by attacking me and my account without warning or reason, they - your company - are not doing what they would wish done to them aka The Golden Rule. I think I know why too.
Further, they have not only not repented of their original attacks, they have continued their assaults and crimes against me and my brand new account, once again without warning or reason.
Neha, you did not follow up with an email regarding these matters as you said you would...and things have now become nightmarish as you know.
I have seen what happens to companies - and people who enable them - who do these sorts of things to innocent people, and it's not pretty, to say the least.
TERMS OF PEACE
Here are the terms of peace:
The parties responsible for these continuing attacks on my account and soul shall be named.
The named parties shall repent for these attacks in writing, signing and printing their names unless and except they are all fired. If that is the case, their names shall be given and positions held within
ThinkForex as well as the one(s) who fired them. This is part of the record.
The account shall be returned to its original state as per the original confirming email and leverage ratio and amounts therein.
All trades closed by the guilty parties today - once again, without warning/reason - are to be reopened.
As restitution for these ongoing attacks, all commissions shall be refunded and - if I trade through your brokerage in the future - all future commissions shall be 3 units per lot (not 6 as is currently charged).
If all of these terms are met, I will release all compliant parties from further actions.
From: ThinkForex Support
Sent: Thursday, January 24, 2013 6:36 AM
Subject: #BDY-248-76355: Leverage should be 500:1
Thank you for your email. This is to confirm that your request has been received and our compliance team is looking into it. I will get back to you as soon as I get more information in this regard. Thank you for your patience and understanding
In a follow up phone call, Neha refused – on behalf of the Company – to make any repentance, restitution or even reply to this email.
To add insult to the injuries they continue to cause, she then FALSELY ACCUSED us of "knowing" of the leverage change and blaming us for the injuries they wickedly caused and still defend!! Defending the indefensible.
I tried to reach Neha a few more times by phone, but she repeatedly refused to answer: she knew she was guilty.
The following account is how I feel – in spirit – ThinkForex has done me in.
Imagine that you have an agreement in place with an Outfit and you are new to the whole business. Now imagine that Outfit, after you are conducting business as agreed, conspiring to sabotage your business and crush you, all while you are thinking they are out to help you “win”.
See yourself walking by a dark alley, not knowing that the Outfit's Conspirators and Bullies are about to attack you. Without warning, you are struck on the head from behind by unknown assailants. You are severely injured & traumatized as you fall to the ground. You then struggle to see just who has done this to you.
To your shock and horror, it is the very same Outfit that you are paying and have the Agreement with!! As you continue to try and recover and find out why they have done this, they then – all together – start stomping on your head and laughing!!
To make matters worse, they then tell you: “It's all your fault!!”
This scenario is exactly how I feel ThinkForex.com – through its wicked agents – has treated, and continues to treat, me, their client and their victim.
Needless to say, one cannot feel safe with, nor can they trust, such wicked people.
It is clear now that I should not have accepted – without due diligence and fact checking, comparing, etc. - the very high and Number One recommendation of the software maker for the bot I used regarding ThinkForex.com. It makes me wonder if they are in bed together...
I did some extra checking on review sites for Forex traders and brokers and found out that ThinkForex meets the exact definition of a “BUCKET SHOP”, to wit:
A brokerage that takes the opposing side of all customer trades and seldom, if ever, passes orders on to the actual market. Bucket shops count on the fact that most forex traders lose money.
Since true bucket shops make money only from spread and from customers losing money, they will go to great lengths to make life difficult for customers who make money trading forex to continue to be profitable and/or to withdraw any profits.
They did exactly this to me.
Since the original Terms of Settlement (Out of Court) have been rudely refused and ignored, we now offer more expensive and public Terms of Settlement, if they do not wish to be sued in court.