Toms EA trial did not work for us
Not sure if Toms EA is a scam? This is my personal experience with this robot; I got an email from Dustin Pass offering a free trial of Toms EA. I was a bit skeptical because in Dustin's introduction video he said that he had not checked on the trading results of Toms EA for quite some time and when he did he found out that the robot had performed profitably. This rang warning bells because why would you just leave a robot to run for a long duration without checking on it as most EA's come with lots of hype and big expectations. (Sounds like Dustin did not expect Toms EA to perform so he just let it run without checking?)
Anyway, I decided to test this forex robot and see how it would perform during the free trial period. Installation seemed to go well and the HUD display showed a smiling face indicating that the EA had been installed successfully. After a few days it had not made any trades and it would not accept my password and / or login to authenticate.
I sent an email for support and asked for them to reissue a password / login so that it would start working but they said that their policy had changed and they do not support the trial version and I should buy it instead. They also said that the trial version had expired which was not true.
I get the feeling (I may be incorrect?) that Toms EA is just an exercise in email collection. Dustin Pass still has a webpage up http://www.tomsea.com/free-software/(today 4 June 2013) offering a two week free trial of this robot when the support department is refusing to provide me within the two week period with another login / password.
I am not happy with type of false advertising - promises of a free trial when there is none and they get your email address so they can send out sales pitches for other products or entice you to buy their software without the trial period.
Very bad for Dustin Pass and Toms EA.
Below are emails as mentioned above;
Thank you for contacting us.
At this point we no longer support trial version of the program and time limit on your account should have been expired as expected. If you are willing to use our software for more time - you can easily do that by purchasing one of our packages at:
Our software comes with 100% moneyback guarantee over 60days, so you can easily work with it for more then a month and then decide whether you'd like to keep it or not. Should you have any other questions - feel free to contact us.
My response; ......
Thanks for your email reply but I never got a trial for Tom's EA as promised by Dustin Pass last week. (27th May 2013). How can your policy change within two weeks? I only downloaded the program on the 27th May and then contacted your support that the EA was not making any trades. That was only 9 days ago.
To me, this change in your policy looks like the whole thing was just an exercise in collecting email addresses with no real trial being offered in the first place?
Not very happy with your false promotion / advertising.
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